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Very unhappy with customer service and delivery of product. Company was helpful at the beginning until we paid for tile. I took a week off and was "promised" a delivery on first day of week vacation. Called that morning on Monday around 11:00 and I treated like I...
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1.9
#891136
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8/6/13 The nightmare of dealing with Rustico Tile & Stone (a.k.a. Saltillo Tile Connection or South Texas Saltillo Tile Connection) continues. The latest was so audacious I almost couldn’t believe it. Ray Ocana mentioned in emails on a couple of occasions that...
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Anonymous
Inspector

The alleged spy was an insurance/damage claim inspector for Rustico. The client requested that someone be sent to evaluate the broken tile. Rustico did what was asked at the...

#436789
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Rustico Tile and Stone - PAID FOR TILE GOT BROKEN PIECES
Rustico Tile and Stone - PAID FOR TILE GOT BROKEN PIECES
Rustico Tile and Stone - PAID FOR TILE GOT BROKEN PIECES
Rustico Tile and Stone - PAID FOR TILE GOT BROKEN PIECES
Rustico Tile and Stone - PAID FOR TILE GOT BROKEN PIECES
I ordered 1570 pieces of tile and paid in full plus delivery charges totalling $5409. After having multiple difficulties getting the tile delivered, once it was delivered it was obvious many pieces were broken. I noted the damage on the delivery receipt as instructed...
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Anonymous
Counsel

Hi as I am legal counsel for several large Nyc construction companies. To prevent issues such as these in the future you or your company must have an inspection procedure in p...

Anonymous
Anonymous

Oddly, the instructions I had to agree to in order to activate the freight insurance specifically said not to refuse delivery, even if the driver advised it. They said to not...

#432870
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Rustico Tile And Stone Customer Care Review

Rustico Tile and Stone
#923793
5.0
Details
Any correspondence I've had with this company has been courteous, helpful and very friendly. They answered my *** questions with grace. They're knowledgeable about their tiles and go well beyond the call of duty to accommodate. I'll add photos when my tile's installed !
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